Service operations decisions in hybrid organizations: Towards a research agenda

Abstract

In the last years, are emerging new hybrid structures in the organizational landscape that combine characteristics from different sectors. Social enterprises are a particular type of organization whose operations address social and economic concerns. These organizations face many challenges once mission and profit aims are integrated in the same strategy. In this paper are identified the main operations decisions in social enterprises and is drafted a research agenda for service operations decisions in hybrid organizations. Are pointed four main topics that claim more research efforts: (1) Goals of operations strategy; (2) Mix owned versus external resources; (3) Integration of resources for social versus income generating activities; (4) Performance management.