New forms of interaction and knowledge sharing on Web 2.0

Abstract

The current focus of knowledge management initiatives in organizations is one of identifying and sharing knowledge more widely. Companies explore new ways to cultivate and exploit knowledge sharing with customers, suppliers and partners (Mentzas et.al. 2007). They try to exploit a richer form of knowledge assets, in- cluding blogs, wikis, and social networks using Web 2.0 and focusing on the so- cial, collaborative dimension of the Web. This chapter discusses new forms of managing knowledge according to the literature review and gives concrete exam- ples of how these new forms of managing knowledge are used in enterprises. We conclude with a discussion of the role of Social Web and its associated tools for managing and sharing knowledge in companies and we discuss future associated challenges