Maximizing Internship Value by Comparing Student Satisfaction and Program Competencies

Abstract

Internships are opportunities to apply academic learning to practical experiences and integral components of many academic programs. Internships provide many advantages to students by introducing them to the world of work and skills needed for them to succeed in their future careers. Limited research documents the importance of student voices in identifying internships that reinforce learning. A question to consider is: " What are students saying about their internship experience? " This study compared student survey results against course competencies in a health services management program. Students rated their soft skills, communication, teamwork, and professionalism higher than hard skills of data management, analysis, and problem solving. Findings indicate more curricular emphasis should be placed on written communication, data analysis, and problem solving to ensure students have a tool box of skills to offer employers.