The Future of Work after COVID-19 from the Office to the Edge: Using the IT Industry as an Example

Abstract

The spread of the epidemic caused many people to believe the traditional office model is no longer appropriate for modern business, nor is it compatible with the efficiency and innovation demanded by modern business. Individual accomplishment is not measured by where one works, but by achieving a balance between work and life and establishing a connection in the world. No matter where we sit, the energy and thinking we bring to our work will help us accelerate the creation of flexible work models. In 2022, business leaders are dealing with vaccines and back-to-office issues. At the same time, we began to think about a new working model, after listening to the employees' opinions and determining what conditions must exist for collaboration with organizational leaders to succeed. The purpose of this paper is to explore the possibility of using the Delphi method (Delphi) and SWOT method to conduct in-depth interviews with current IT professionals in applying hybrid work models with critical success factors (CSFs) after COVID-19 hoping to bring new ideas and inspirations to business leaders in Taiwan.