A case modelling language for process variant management in case-based reasoning

Abstract

Conventional business process management has been very successful for routine work but has deficiencies in dealing with the flexibility of knowledge workers’ work, since the tasks are hard to determine and highly dependent on the current situation. For knowledge workers it is useful to structure the processes just in part as process variants, which can be adapted, modified and even newly created at runtime by them. This paper describes an application of a case-based reasoning approach and introduces a process variant modelling language that supports the manual generation and refinement of generalized process variants. This approach is demonstrated in a public administration scenario.