Issues about inter-organizational process flow adjustment in business process modeling

Abstract

Expectations of top management regarding information technology (IT) are said to be increasing. However, research results have shown that the dissatisfaction level of top management is high. 52.3% of top management personnel said “rather dissatisfied” and 5.7% answered “definitely dissatisfied” to a question (4-point scale) about the satisfaction with the information system of their companies [1] in Japan. This means about 60% of top management are unhappy with the information systems of their companies. From the survey results analyzed by the authors regarding process defining decisions, it is possible to assume that attempts to adjust and align an appropriate decision with understanding of its difficulty impact on the effect (satisfaction) of the information systems [2]. In this paper, the authors discuss business process modeling methods from the viewpoint of adjusting the needs and requirements of several perspectives (e.g. the satisfaction of top management and end users, efficiency of business process, and maintenance and control), regarding the issues of business process modeling for Japanese companies.