A GlobalPointer based Robust Approach for Information Extraction from Dialog Transcripts

Abstract

With the widespread popularisation of intelligent technology, task-based dialogue systems (TOD) are increasingly being applied to a wide variety of practical scenarios. As the key tasks in dialogue systems, named entity recognition and slot filling play a crucial role in the completeness and accuracy of information extraction. This paper is an evaluation paper for SereTOD 2022 Workshop challenge (Track 1: Information extraction from dialog transcripts). We proposed a multi-model fusion approach based on GlobalPointer, combined with some optimisation tricks, finally achieved an entity F1 of 60.73, an entity-slot-value triple F1 of 56, and an average F1 of 58.37, and got the highest score in SereTOD 2022 Workshop challenge.