Towards achieving the efficiency in zakat management system: Interaction design for optimization in indonesia

Abstract

There is great potential in the Zakat Management System (ZMS) to increase social welfare that requires government attention. Using the appropriate technological advances to administer zakat process might improve the efficiency to optimize the potential. Therefore, several related factors must be considered such as human, environment, culture, language, literacy and regulation to improve the effectiveness of interaction and communication among stakeholders. This study discusses several journals and articles that focused on various problems faced by zakat institution in 5 (five) stages namely; planning, collecting, organizing, distributing and disbursing the zakat. The design for interaction can provide clear views of the system’s weaknesses to improve decision making by generating the proper strategy to produce an efficient process.