Potential benefits of using social software in ERP-based business process management

Abstract

Today, design and improvement of ERP-based business processes are important tasks, requiring quick responses to changed requirements. Furthermore, as many as possible stakeholders should be involved in order to create innovative solutions. Social software has received a lot of attention, because of its capability to unearth new potentials for innovation and collaboration. In this paper we analyze, how social software can support the design and improvement of business processes in the ERP life cycle—with a focus on later phases. We also examine, which mechanisms of social software are most beneficial in which phase of the ERP life cycle. Future research can investigate the usage of social software based on the identified areas in more detail.