Validation of e-learning satisfaction questionnaire for secondary education

Abstract

Satisfaction with e-learning is a key factor in students' assessment of the educational services they receive. Therefore, it is necessary to measure it on an ongoing basis using validated instruments. The objective was to design and validate a questionnaire to measure satisfaction with e-learning (SEV) in secondary school students. The design started with a literature review, followed by open interviews via telephone with teachers and students. The content of the questionnaire, in its first version of 27 items, was corrected through the opinion of five experts and a pilot sample. Subsequently, construct validation was carried out with a sample of 572 students divided into two groups of 286 from seven schools in the Tacna region (Peru). The exploratory factor analysis (EFA) reported a model of seven (7) emerging factors grouping 22 items. The confirmatory factor analysis (CFA) validated a plausible model (X2 /g.l. = 2.219, p = 0.0000, CFI = 0.952, TLI = 0.939 and RMSEA = 0.073) of six factors (ICT management, availability of virtual media, evaluation, school work, teaching methodology and school bonding) with 19 items. The reliability analysis of the questionnaire reports ordinal alpha coefficients ranging from 0.88 to 0.926 among its dimensions. It is concluded that SEV is valid for measuring satisfaction with e-learning among secondary school students.