Crew Resource Management Application in Commercial Aviation

Abstract

The purpose of this study was to extend previous examinations of commercial multi-crew airplane accidents and incidents to evaluate the Crew Resource Management (CRM) application as it relates to error management during the final approach and landing phase of flight. With data obtained from the Federal Aviation Administration (FAA) and the National Transportation Safety Board (NTSB), a x 2 test of independence was performed to examine if there would be a statistically significant relationship between airline management practices and CRM-related causes of accidents/incidents. Between 2002 and 2012, 113 accidents and incidents occurred in the researched segments of flight. In total, 57 (50 percent) accidents/incidents listed a CRM-related casual factor or included a similar commentary within the analysis section of the investigation report. No statistically significant relationship existed between CRM-related accidents/incidents About the Authors Frank Wagener currently works for Aviation Performance Solutions LLC (APS), dba APS Emergency Maneuver Training, based at the Phoenix-Mesa Gateway Airport in Mesa, Arizona. APS offers comprehensive LOC-I solutions via industry-leading, computer-based, on-aircraft, and advanced full-flight simulator upset recovery and prevention training programs. Wagener spent over 20 years in the German Air Force flying fighter and fighter training aircraft and retired in 2011. He flew and instructed in Germany, Canada, and the United States. He holds several international pilot certificates including ATP, CPL, CFI, as well as a 737 type rating. He graduated with honors from the Master's in Aeronautical Science Program at Embry-Riddle Aeronautical University. Correspondence concerning this article should be sent to frank.wagener@gmx.net. David C. Ison has been involved in the aviation industry for over 27 years, during which he has flown as a flight instructor and for both regional and major airlines. He has experience in a wide variety of aircraft from general aviation types to heavy transport aircraft.