The Effects of Work Characteristics and Self-esteem on Work Burnout for Supervisory-levels Employees in Hotels

Abstract

The hotel industry is a labor-intensive industry, depending on large number of employees with different job positions to perform the services. These employees especially supervisory-level and front line employees face much pressure from the management to meet the hotel standards. Work characteristics and employees' selfesteem assumed to contribute to employees' burnout. High level of employees' burnout may affect hotels' performance. The purpose of this study is to examine the effects of work characteristics' dimensions and selfesteem on levels of burnout among supervisory-level employees in Egyptian hotels.