How to Co-design with Citizens for Successful Living Lab?

Abstract

Service design is famous as an effective approach to determine the value to be delivered to users and to reflect that value in a service. Living Lab is one of the service design methods to offer co-design with citizens in actual environments. The main key to the success of Living Lab is co-design with citizens; it is also important to utilize technologies for effective design and the gathering of data for decision making in the design process. This paper introduces questionnaire responses from citizens on workshop difficulty and discusses utilization of technology tools and evidence data as a framework that ensures a successful Living Lab.