The Job Satisfaction as the Determinant of Organizational Commitment and Organizational Citizenship Behavior among Employees of Banks

Abstract

The current study investigated the role of job satisfaction (JS) as a determinant for organizational commitment (OC) and organizational citizenship behavior (OCB) among male and female banks employees. This paper analyzed the difference between JS, OC, and OCB of the employees of both private and public banks in Lahore. The study sample comprised 300 participants, 150 male and 150 female employees of banks. A quantitative study was conducted to collect data. Three standardized questionnaires namely Job satisfaction scale with 18 items and the Organizational citizenship behavior scale with 20 items by Paul Spector (1985;1994) and Organizational Commitment by Allen and Meyer’s (1996) with 18 items were used to gather data. Employees were conveniently selected. The outcomes showed that JS, OC, OCB were closely linked among employees. If employees will be given good treatment and work appreciation at the job, then staff showed satisfaction and commitment towards their work.