Ontology supported policy modeling in opinion mining process

Abstract

In e-Society the spreading services offered by Social Web has changed the way of communication and cooperation among citizens, policy-makers, governance bodies and civil society actors. One of the main goals of policymakers is to motivate citizens for participation in policy-making processes. UbiPOL ((Ubiquitous Participation Platform for Policy-making, ICT-2009.7.3(ICT for Governance and Policy Modelling), 2009-2011) aimed to develop a ubiquitous solution, which emphasizes citizens' participation in policy-making processes (PMPs) regardless of their current location and time. Ontology-based opinion mining component of Ubipol system has a crucial role in citizens' commitment, because it empowers them to contribute in policy making. This paper presents the ontology-based semi-automatic approach and tool for sentiment analysis in Ubipol system, which include lexicon extraction from a large corpus of documents. Aspect-based opinion summarization of user reviews and its combination with domain ontology development are discussed as well. © 2012 Springer-Verlag.