ALTUS: A Process-Oriented, Knowledge Governance Maturity Model

Abstract

In view of the importance of knowledge as a key resource for companies sustainability and improvement, and in view of the existing efforts made to keep organizations informed about the way they should take care of their know-how, this chapter describes ALTUS, a process-oriented, knowledge maturity model, that helps organizations to assess its knowledge maturity level regarding the performance of a set of capabilities that are oriented to improve strategic or business goals through the accomplishment of several specific knowledge governance processes. This orientation through capabilities, processes and strategic/business goals achievement for knowledge governance is auditable, traceable and sustainable along the time.