Assessment of website quality: Scandinavian web awards right on track?

Abstract

This paper maps the criteria used for measuring website quality in a range of Scandinavian web awards. In order to categorize the evaluation criteria we have used the DeLone and McLean Model, and findings show that there is a heterogeneous pattern of methods and criteria used. System quality aspects are mainly assessed by usability criteria, while the rest of the criteria are evenly divided between information quality and service quality. The remaining evaluation criteria mapped, such as innovation and creativity, fall out of the model. Our analysis also reveals that the assessments are rarely grounded on standardized and objective measures, and that the actual user opinions are ignored in the evaluation process. © 2009 Springer Berlin Heidelberg.