The relationship of the quality of health services tangible dimensions with patient satisfaction in the health services of the Lepo-Lepo Health Center Kendari City, Indonesia

Abstract

Currently, along with advances in the field of science and technology today, the understanding and needs of the community are also increasing in obtaining quality public services and satisfying customers. Public Health Center as health service providers need to synergize with these advances. The purpose of the study was to determine the relationship between the qualities of health services in the tangible dimension with patient satisfaction at the Lepo-Lepo Public Health Center, Kendari City in 2021. This type of research was a survey with a Cross Sectional Study approach. The study population was 448 patients. The research sample was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate. The results showed that there was no correlation between tangibles and patient satisfaction in health services at the Lepo-Lepo Health Center, Kendari City in 2021 with a value of p = 0.75 (p>0.05). Recommendation; Public Health Center should continue to improve professionalism in health services, increase the availability of service infrastructure and patient satisfaction.