A Study on User Experience Factors of Public Kiosk

Abstract

The purpose of this study is to propose digital contents direction of public service design by deriving the kiosk user experience (UX) factor in public place. In order to elicit the user experience factors of kiosk in the public place, the criteria of derivation of the factor by arranging the data on-line and off-line was prepared. Based on this criterion, the questionnaire was conducted to finally extract the user experience factors of the kiosk in public places. 29 kiosk UX items were created such as usability, reliability, sustainable value offer, usefulness, superiority of information quality, convenience, economics, logicality of information structure, expectation, uniqueness, amusement, interest, novelty, newness, harmony with environment, charming, concsistency, attractiveness, openess, popularity, security of information, suitability, stability, distinction, interaction, aesthetic, diversity, approach possibility and adaptability. In addition, 29 user experience items finally converged to four factors: practicality, emotion, popularity, and aesthetics. The results of this study can reduce the various types of trial and error that can occur during the planning of new information technology. In addition, I hope that it can be used as a useful framework in terms of academic and practical aspects in support of the expansion of multimedia kiosk market.