Remote homeplace communication: What is it like and how might we support it?

Abstract

We introduce the study of homeplace communication as being relevant to the design of new communication technology for the home market. After reviewing current approaches to the field, we go on to describe the nature of remote homeplace communication over the telephone, based on a quantitative and qualitative analysis of 315 household telephone calls. The findings are contrasted with aspects of workplace communication and used to identify 7 user requirements for support. We conclude with recommendations for future basic and applied research in the area.