Factors influencing knowledge management practices among multimedia super corridor (MSC) organizations

Abstract

Knowledge management (KM) has emerged as a new discipline in managing organization. The primary goal of KM is to facilitate opportunistic application of fragmented knowledge through integration. KM plays important roles in establishing long term internal strength and supporting external competitive advantage. The purpose of this study is to gauge the level of KM practices in MSC status organizations. It also shows relationship between demography of respondents with KM influential factors in those organizations. Questionnaires which consist of 4 main KM influential factors were distributed to the selected firms. Results of 121 data sets have been collected from 4 MSCstatus organizations. Methods of Mean score and One-way ANOVA are applied to identify levels of KM practices. These methods also identify the relation between the respondents' demographics and KM factors. It is found that KM practices in the MSC-certified organizations are at a medium level. There are significant differences in KM practices with respect to age of respondents and job designation. It is suggested that sufficient attention should be given to culture, information technology, organizational structure, and people to achieve success in KM practices.