Surakarta Smart City: A Public Service Transformation During The Pandemic

Abstract

This article aims to analyze the extent of the transformation of Surakarta City public services with Smart City during the covid-19. Current direct interacting services should be limited and converse to online public services. This research used a qualitative analysis approach based on a descriptive method. This method was tracing the empirical facts in the studied discussion topic. Then the NVivo 12 Plus application is also used to manage and analyze data effectively and efficiently. Local government governance plays a critical role in forming strategic intent in Smart City Implementation. However, it hasn't shown any engagement of local governments and communities. It led to a lack of participation and collaboration. The vision of Major of Surakarta influenced both vision and mission of the Smart City program. The Surakarta City Government needs to optimize the quality of human resources and use an integration model. It provides single window network services that require public services transformation to the New Public Service during the Covid-19. A regulation reform is needed to support the public service policies in terms of increasing synergy and harmonization. Thus, there are no overlapping authorities and conflicts between institutions and the community that lead to public services delays.