Integrating business process reengineering with information systems development: Issues & implications

Abstract

Many organisations in the West have undertaken business process reengineering initiatives with the aim of improving organisational performance. These initiatives inevitably involve redesign and alterations to the existing information systems that support the business processes. The implications for information systems and how an organisation's existing systems can evolve to support a reengineering project is an area, which has been relatively under researched. Although it is recognised that information systems design and development is difficult in BPR environments, there is little overlap between research in BPR and systems analysis, so that there is no shared vocabulary and perspective. This paper examines how information systems redesign can be integrated with business process reengineering through a review of relevant literature and empirical research. © Springer-Verlag Berlin Heidelberg 2003.