Hourly employee retention in the attraction industry: Research from small and medium-sized facilities in Orlando, Florida

Abstract

The major objective of this study was to explore the reasons behind hourly employees' turnover in the attraction industry. Data were collected from 172 hourly employees in 13 Orlando small and medium-sized facilities. The results empirically confirmed that hourly employees' retention was predicted by self-fulfilment and working conditions rather than monetary rewards. More specifically, employees who had a sense of fulfilment with their job exhibited low inclination to move to another employer because of different management style, and those that were given clear job responsibilities and had consistent working hours were more likely to remain with their current employer.