Delivering below the line in project management – A conceptual exploration

Abstract

Purpose: In this conceptual paper, the argument is put forward that due to the complexity that characterises most project environments, it is now time to examine alternative notions of project outcomes.Design/Methodology/Approach: The study is conceptual in nature and draws upon literature on complexity theory, expectations theories and stakeholder theory.Findings: The paper finds that there is a need to articulate a different assessment of project outcomes than has been traditionally undertaken. Such assessments may emphasise the perceptions of project clients formed through their experience of projects throughout the project lifecycle.Implications: This paper raises questions on whether the outcomes of projects are best ‘measured’ or ‘assessed’.