This paper presents a process model describing how a Kaizen team collectively creates innovation and improvement ideas for a production system and a protocol analysis approach based on the model. The process model captures the team-based creative problem solving practice as a process of updating a shared mental space comprising production system mental models (PSMMs) through exchanging utterances among the team members, where each utterance element characterizes an existing PSMM and/or creates a new PSMM. The paper also applies the proposed protocol analysis approach to an actual case, confirms its applicability and draws some insights into the process. © 2012 IFIP International Federation for Information Processing.
CITATION STYLE
Mizuyama, H. (2012). How innovation and improvement ideas are created for a production system by a Kaizen team: A protocol analysis. In IFIP Advances in Information and Communication Technology (Vol. 384 AICT, pp. 586–597). Springer New York LLC. https://doi.org/10.1007/978-3-642-33980-6_63
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