COMMUNICATION IN CYBERSPACE

Abstract

People exchange support online through discussion forums, social networking sites, social media, and emails, among many other channels. Although the form and content of online support are as varied as the venues through which it is sought and delivered, substantial research indicates that people often go online for advice and guidance on their decision making and coping with problematic situations. Anonymous online communities can provide individuals with a protected space to talk about private issues and to seek the help they need. In addition, online communities offer participants access to a substantially more extended and diverse network of potential advisors than would be possible in face-to-face (FtF) context. This chapter discusses the unique characteristics associated with seeking, providing, and receiving advice online. It compares advice communication in cyberspace with its counterpart in traditional one-on-one, face-to-face, and personal relationship settings. In addition to reviewing existing theorizing and research about online advice, the chapter offers practical suggestions on effective advice communication online. It finally discusses opportunities for future research in this area. (PsycInfo Database Record (c) 2020 APA, all rights reserved)