Experimental study on appropriate reality of agents as a multi-modal interface for human-computer interaction

Abstract

Although humanlike robots and computer agents are fundamentally recognized as familiar, considerable similar external representation occasionally reduces their familiarities. We experimentally investigated relationships between the similarities and the familiarities of multi-modal agents which had face and voice representation, with the results indicating that similarities of the agents didn't simply increase their familiarities. The results in our experiments implied that external representation of computer agents for communicative interactions should not be very similar to human but appropriately similar in order to gain familiarities. © 2011 Springer-Verlag.