An agile way of working

Abstract

Internal or external changes may force an organization to introduce new services, adapt existing services, or phase out services that have become obsolete. The impact of such changes usually goes beyond the functionality of the services alone. Sometimes, it also affects the systems that are used to run the services, new working procedures that need to be put in place, communication strategies that need to be aligned, and business models that need to be reworked. To cope with such changes, organizations must be able to carry out the required changes as cost-effective and efficient as possible. Besides constraints on the functionality of services itself, the ability to deal with these events also puts constraints on how to create services. This chapter presents the way of working to define, build, deploy, and maintain services such that organizations can cope with changing business needs.