Self-customization of services is an approach, where customers configure a service to their individual preferences by assistance of a system for self-customization. This paper concentrates on the self-customization of business services in a multi actor environment, where different service providers as part of a service network provide service-modules, which are selected and combined by the customer. Existing concepts as well as the exemplar of a service value adding system as given by a Fourth Party Logistics provider are used to define requirements on the functionality of a service self-customization system. The determined functionality is merged and presented in a model.
CITATION STYLE
Mammitzsch, D., & Franczyk, B. (2016). Service self-customization in a network context: Requirements on the functionality of a system for service self-customization. In Lecture Notes in Business Information Processing (Vol. 255, pp. 329–340). Springer Verlag. https://doi.org/10.1007/978-3-319-39426-8_26
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