A Psycholinguistic Model of Man-Machine Interactions Based on Needs of Human Personality

Abstract

Fast development of internet services together with a need to automate maintains of internet services in order to reduce expenses force to use some artificial intelligence solutions that are able to interact between a man and a machine. Such interactions can be carried out using internet chatbots that are able to communicate with a human in natural language supplemented with voice synthesizers. A main drawback of today systems is that they do not recognize nor understand and weakly react to human needs. A conversation will satisfy a human if some implemented algorithms will be able to passively recognize and classify human needs and adjust a conversation and reactions to these needs. This paper describes a new personality model that can be successfully used by chatbots to achieve this goal. The presented personality model figures out words, phrases and sentence constructions that can be recognized in a conversation, describes personality needs and suitable intelligent reactions to these needs in order to provide a human with satisfaction.