Enterprise interoperability maturity: A model using fuzzy metrics

Abstract

Measuring interoperability maturity allows a company to know its strengths and weaknesses in terms of interoperability with its current and potential partners, and to prioritize improvement actions. Existing maturity models however cover only few aspects of interoperability. This paper aims at presenting a Maturity Model for Enterprise Interoperability (MMEI) based on the Framework for Enterprise Interoperability currently under CEN/ISO standardization process. The proposed model takes into account the existing relevant maturity models and goes beyond, extending the coverage of the interoperability domain. Together with the MMEI, we provide an assessment framework which has the particularity to be based on Fuzzy sets theory. Both are demonstrated with an illustrative case study. © 2011 Springer-Verlag.