Leveraging organizational knowledge management through corporate portal

Abstract

This pilot study examines the role of corporate portal on leveraging organizational knowledge management (acquisition, conversion, application and protection). It also explores the business processes benefits (such as efficiency, effectiveness and innovation) and employees benefits (such as learning, adaptability and satisfaction) that result from supporting organizational KM through corporate portal. The preliminary analysis of instructors' utilization of corporate portal in an academic institution shows that providing tools through corporate portals to support knowledge conversion enhances the effectiveness and efficiency of business processes and employees' learning, whereas providing tools to support knowledge applications enhances the effectiveness of organizational processes as well as employees' learning, adaptability and satisfaction. Thus, the analysis indicates that knowledge conversion impacts business processes more than employees, whereas the knowledge application impacts employees more than business processes. Offering tools to support knowledge protection also improves the effectiveness of organizational processes. However, the preliminary analysis shows that knowledge acquisition process has no impact on business processes or employees. © 2011 Springer-Verlag.