The mediating role of technology-based training on change management success. A research in progress

Abstract

This paper examines the positive connection between change management, behaviors and training and the effectiveness of e-learning platform in order to facilitate organizational change. To this aim, we first point out the relevance of behavioral capacities in managing successful adaptation to change. In this context, the aim of training does not consist in giving key people ready-made solutions. It rather involves a multi-stage process where each individual gets a one-to-one support through which he/she learns how to cope with exceptional or novel circumstances, while capitalising on their own potential and accelerating their self-development. In particular we claim the effectiveness and benefits of training platforms tailored around the managerial population and the new trends of modular multimedia learning programs. Finally this work will present a research in progress regarding the real contribution and role that technology can offer to those who undertake a learning cycle aimed to the development of the value of accountability. The analysis is based on an on-line training platform developed in a big firm operating in the telecommunication industry. © Springer Physica-Verlag 2010.