Search engine accessibility for low-literate users

Abstract

Search engines are often used to retrieve content on the Web, but it is not a simple activity for low-literate users since they have to know the technology and create strategies to query and navigate. Their interaction with search engines differ from high-literate users on strategies used, perception, communication and performance. In order to improve search engines and create solutions, we need to understand these users' needs. This research aimed to identify how search engine features influence the interaction of low-literate users. We analyzed the interaction of ten users through user tests that were part of a case study. Based on a limited set of features of a specific search engine, we identified what features were used, the perception about them and some barriers faced by these users. This study led to a list of recommendations for the development of search interfaces focused on low-literate users. © 2013 Springer-Verlag.