The Assessment of Trust in Information Security Using Kansei

Abstract

Trust is one of the four prominent emotions in the information security (IS) domain that requires a comprehensive study. Trust assessment in IS must also consider human behaviour instead of only focusing on technical factors. Characterizing trust will start with defining and determining trust’s basic elements and emotions that have influence on trust and its relationship with the IS domain. Furthermore, trust assessment also needs to cover a wider demographic background in an organization to gain a better understanding of trust’s impact in the IS domain. The emotional context of the users towards information security policies and systems, or the organizations may contribute to the users’ non-compliance to security policies or even malicious behaviour. Past literature indicated that there is a lack of methodology for trust assessment in the IS domain. This paper proposed a concept for assessing trust in information security implementations. The method was proposed based on past literature on information security and human behaviour research.