Business process maturity at agricultural commodities company

Abstract

The agricultural commodities company nowadays strive to keep transforming their business processes in accordance with the fast changing demands to survive the intense global competition. In an attempt to provide stake holder with an insight business process, this paper investigates how to model business processes with Business Process Modelling Notation and assesses the process maturity using Gartner’s model. This research is based on an in-depth observation at purchasing and production division of agricultural commodities company. It is found the business process model presents the knowledge from business in existing context. The other findings show the maturity level of the people is on phase 1, the maturity level of IT achieves phase 3, and the maturity level of the other four factors including strategic alignment, culture and leader- ship, governance and methods have already arrived phase 2. These findings will help company to do big planning for improvement in the future.