Mindful Dialogue Is the Key!

Abstract

Organisational change processes cause uncertainties and fears on part of the employees. This, in turn, can block new developments. Dialogue processes may create certainty and trust, increase transparency, and foster knowledge and learning ability. Therefore, the dialogue may contribute to ease the implementation of organizational changes and make the process successful. To achieve this, the dialogue at eye level considering all groups affected by the changes must be the key issue within the organisational communication. But beware of regarding the dialogue as an immediate available and effective panacea for building confidence in general: against the background of negative experiences in the past, the process of establishing trust will continue to be difficult.