A Multilevel Grounded Theory of Quantitative Job Quality Among Mothers, Fathers and Childless Women and Men in a Gendered, Classed and Aged “Growth-Driven” Organisation

Abstract

Poor quality jobs, incorporating job demands, resources and rewards, can impact employees’ health and wellbeing inside and outside work. However, jobs’ changing nature and employees’ increasingly diverse backgrounds mean existing job quality models may not adequately explain individuals’ job quality experiences within their individual, organisational and societal contexts. The paper aimed to understand mothers, fathers and childless women and men’s gendered, classed and aged experiences of quantitative job demands (including work amount, speed, effort, length and timing) and their resources and rewards, within multilevel contexts. We conducted a qualitative case-study of an Australian organisation, employing a critical feminist grounded theory design. We collected and analysed data from open-ended questionnaire responses from 47 employees and iterative in-depth interviews with 10 employees. Participants’ experiences of excessive quantitative demands, whether they could meet such demands, and whether they felt extrinsically or intrinsically resourced and rewarded for doing so, were embedded within ComCo’s masculine-neoliberal-capitalist growth imperative, cultures, policies and practices reinforcing growth, and quantitatively extreme and qualitatively conformant ideal worker discourses, as well as participants’ organisationally and societally-embedded individual, family and community-level contexts; producing nuanced gendered, classed and aged experiences among mothers, fathers and childless women and men. Although confirming well-established objective job quality dimensions, our research suggests individuals’ nuanced and subjective job quality experiences are embedded within individual, family, community, organisational and societal contexts.