Performance evaluation process and express decision

Abstract

The Performance Evaluation Process (PEP) is a structured technique specifically designed to support an individual with making personal and quick decisions in complex problems, in which the factors of uncertainty and risk are both present, and in which individual biases and emotional factors may be an important influence. PEP is based on a self-regulation model of a decision-making process developed within the systemic-structural activity theory. PEP regulates two concurrently running processes in decision-making – the formation of a mental model and the formation of the level of motivation by using two general regulators: the factor of significance and factor of difficulty. The factor of difficulty provides feedback control, while the factor of significance provides feedforward control. Formation of a mental model is provided dynamically by constructing a decision hierarchy. Formation of the level of motivation is provided recursively by using the IL-Frame. When evaluating outcomes, the IL-Frame operates with four general criteria of success. Express Decision (ED), a progressive mobile web application, is guided by PEP to provide decision-making support.