The study on library service's transformation and innovation based on Web 2.0

Abstract

The advent of Web2.0 era clearly shows the arrival of a revolutionary change age to us. It not only has great impacts on the present library service, but also brings the library new opportunities and unprecedented challenges. But one thing is certain that the ultimate goal of the extensive use of modern technology on library is to provide better and super service to users. The service tenet of "People oriented, customer first, to serve the user wholeheartedly, and to provide satisfied service to users" never changes. Pursuing quality service is always the eternal theme of the library. © Springer-Verlag Berlin Heidelberg 2012.