The Capability Management Process: Finding Your Way into Capability Engineering

Abstract

Enterprises reach their goals by implementing strategies. Successful strategy implementation is affected by challenges that an enterprise has to face and overcome. Enterprises require specific capabilities in order to be able to implement strategies in an effective way and achieve desired results. Thus, the demand for a systematic capability management approach is growing. This chapter, therefore, introduces a general process for identifying, improving, and maintaining capabilities in an enterprise. This is based on an integrated capability approach that results from a number of investigations performed over the past years. Comprised of four building blocks, the capability management process represents a flexible “engineering” approach for capability catalog developers and designers.