A support system for flight service management based on service model

Abstract

This paper proposes a support system for flight service management based on a service model. This system represents flight services as a service model consists of three sub services: (1) transportation service, (2) operation service, (3) maintenance service. According to the service model, each service is described according to its provider and receiver and then flight service management can be addressed from the viewpoint of any provider/receiver as necessary. Based on the flight service model, a simulation is presented for revenue management while a system is proposed for operation management, which is applicable to the scheduling and rescheduling problems of aircraft, crew and maintenance. Finally, a prototype system is presented with a case study based on actual data from flight services. © Springer-Verlag London 2013.