Developing Soft Skills for Future Hospitality Leaders: A Case Study

Abstract

This case study examines a five factor model of soft skills for the hospitality industry. Interestingly, many companies are not often concerned with the technical skills and abilities of their entry-level managers because they will train them according to their company standards. These companies want their future managers to have the soft skills needed to be successful within the environment of their organization and will select from applicants with those soft skills. Therefore this case focuses on the development of a model of soft skills for hospitality leaders, application of the model into human resources within the hospitality industry, and application of the model for each student in preparation for future industry success.