Usability Testing for Student Academic Information System in State Polytechnic of Creative Media

Abstract

SIAM (Student Academic Information System) is an academic services information system that has been implemented at the State Polytechnic of Creative Media (Polimedia). It's been two months SIAM has been integrated using Single Sign On (SSO). After we implemented SIAM new version we received a lot of complaints every day. In this research, the authors conducted a usability test on the SIAM new version in order to determine the effectiveness and performance of the application. Usability test components include effectiveness, efficiency, and satisfaction. The average usability 70% indicates that the SIAM new version has a good usability performance.