ONLINE SALE SYSTEMS: AN ANALYSIS OF THEIR CRITICAL FACTORS FOR SMALL BUSINESS

Abstract

This work contributes to a general vision on the process of development of online sale of small business, such as final consumers oriented as well as to other organizations. The data presented were obtained through a survey with owners and top executives of 803 companies with less than 100 workers who carry out commercial distribution activities in Spain. The results show the diversity of critical factors (relative to the environment and the characteristics of the organization and their executives) which influences in the implementation of online sale and in the importance that it reach as distribution channel, as well as their degree of contribution to both phenomena.