Development of a BSC-based evaluation framework for e-Manufacturing project

Abstract

Recently, in order to swiftly satisfy the various product demands by customers reinforced collaboration among industries or business types as well as increased outsourcing have emerged as indispensable constitutive elements of modern manufacturing. An e-Manufacturing pilot project for supporting design collaboration of a domestic mould company is now underway. To drive efficiently the project, different evaluation frameworks per stakeholder in the e-Manufacturing project are required. In this study, we proposed a unified evaluation template which is composed of two viewpoints (user and operator) and three steps (pre-evaluation, operation evaluation and post evaluation). Particularly, we proposed the evaluation framework for contractor mould companies from the user's viewpoint using BSC concept. © Springer-Verlag Berlin Heidelberg 2005.