The critical role of stakeholder engagement in a place branding strategy: a case study of the Empordà brand

Abstract

This article investigates the role of local stakeholders in the development and implementation of the place branding strategy of the northern Catalan region Empordà. Stakeholder-oriented and participatory approaches towards both place branding and spatial planning provide the theoretical background. The research involved an initial SWOT Analysis, fifteen thematic focus groups and nineteen semi-structured interviews with local stakeholders, as well as a paper-based and on-line questionnaire that opened the process of the brand's conceptualization to all residents. The article discusses the development of the brand, the revision of the storytelling for the territory and the proposal for the logo and slogan ‘Empordà, tocat pels déus’ [Empordà, Touched by the Gods]. On the one hand, the case study demonstrates the value of participatory place branding processes showing that local communities become brand advocates when they are involved throughout the development of a place brand. On the other hand, it highlights the challenges to participatory planning and governance within place brand management, especially when strategic thinking turns into a short-term public-policy approach. The article argues for a more participatory governance of the place brand and reinforces that stakeholder engagement is essential in establishing stronger links between place branding and spatial planning.