Balanced scorecard as evaluation tool with sterilization processes by using fuzzy logic

Abstract

The sterilization plants, in the different public hospitals in Guayaquil city, are responsible for the manipulation and handling of surgical instruments. However, the lack of adequate control of these materials due to the possible failure to comply with the norms and procedures, can generate both in patients and in the persons who manipulate the surgical instruments, a certain uncertainty degree, therefore we conducted an analysis based on an organizational use management tool, which measures the performance of the company, as the Balanced Scorecard (BSC), so that this tool can integrate techniques to reduce the uncertainty and to be able to treat the inaccurate data as if they were true through fuzzy logic (FL), guaranteeing the performance and contributing to the optimal decision making, determined by the experts.