Organizational factors as determinants of SaaS adoption

Abstract

The present study investigates outsourcing according to a Software as a Service (SaaS) model, with reference to transaction cost theory and the resourcebased view. Specifically, this research determines the key organizational factors that influence decision making about SaaS adoption, including people, operative processes, and providers. Economic and technological aspects further enable SaaS adoption. In turn, the innovative choice of SaaS on a strategic level makes operating processes more efficient and reduces time to market. The choice of SaaS provider depends on its expertise related to the client's business processes, its reliability, and the strength of its relationship with the client.